Live Chat Library Help Service (AskAway) Now Open!

Did you know you can get live help from a librarian from home or after library hours!? Even if you are at the library you can type your question into one of the AskAway chat boxes located on the Library’s website, in OCtopus, Research and Course Guides, EBSCO databases, Library web pages (listing of databases &  e-journals, etc.), or from right here. A librarian will respond within a few minutes.

Post-secondary AskAway is a virtual reference service designed to help students, educators and researchers of BC colleges and universities.  Librarians will answer questions, help you find information, suggest research strategies, help you construct citations, and more! You can even obtain your chat transcript at the end of your chat session, in case you want a copy of the help provided.

If you are at home, working on an assignment after library hours, or would prefer to talk about your research or library needs online, this is a great resource! AskAway is open Sunday to Thursday 10 a.m. – 9 p.m., and Friday to Saturday 10 a.m. – 5 p.m.

To ask a question when AskAway is not open or to contact OC Library directly, you can do so by phone, e-mail, via our online form, or in person.

If you unexpectedly lose the connection with the library staff person on AskAway there may be server issues; please try logging into the service to ask your question again.

AskAway is an anonymous service to protect your privacy.
The AskAway service receives and retains a copy of the chat transcript.
It is related directly to and needed by B.C. libraries to administer their 
participation in the provincial AskAway service. The information will be used
solely for service evaluation and analysis. This information is collected under
the authority of the University Act (R.S.B.C. 1996, c.468, s. 27(4)(a))
and the College and Institute Act (R.S.B.C 1996, c.52, s. 41(1)(4)).
If you have any questions about the collection and use of this information 
please contact Sunni Nishimura, Virtual Reference Co-ordinator, 778.782.6937.

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