AskAway Live Chat Reference Service Now Open

AskAway is now open for the Fall 2011 term!  Post-secondary AskAway is a virtual reference service designed to help students, educators and researchers of BC colleges and universities. Begin a session and a librarian will chat with you in real-time.  Librarians will answer questions, help you find information, suggest research strategies, help you construct citations, and more!

This online reference service opened today at 10 a.m. and will run for the remainder of the term. AskAway is available from the Library’s website, EBSCOhost databases, the Library’s new search engine, and many library web pages (listing of databases, find articles page, the Library’s home page & more).

If you are at home, working on an assignment after library hours, or would prefer to talk about your research or library needs online, this is a great resource!

AskAway hours are:
Sunday-Thursday: 10am-9pm
Friday-Saturday: 10am-5pm
(Closed Oct. 10 and Nov. 11)

To ask a question when AskAway is not open or to contact OC Library directly, you can do so by phone, e-mail, via our online form, or in person.

AskAway is an anonymous service to protect your privacy. The AskAway service receives and retains a copy of the chat transcript. It is related directly to and needed by B.C. libraries to administer their participation in the provincial AskAway service. The information will be used solely for service evaluation and analysis.This information is collected under the authority of the University Act (R.S.B.C. 1996, c.468, s. 27(4)(a)) and the College and Institute Act (R.S.B.C 1996, c.52, s. 41(1)(4)). If you have any questions about the collection and use of this information please contact Sunni Nishimura, Virtual Reference Co-ordinator, 778.782.6937.


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