Get live help from your smart phone!

Did you know you can now chat live with a librarian directly from your iPhone, Android, Blackberry or Palm? That’s right! You no longer have to panic if you’re stuck with that citation or research question and you are on a bus, at home without a computer, at a friend’s house, or in any other situation that may prevent you from getting an immediate answer to your pressing question.

Using an iPhone, Android, Blackberry* or Palm, go to the Okanagan College Library home page, or any library page that contains the blue AskAway chat box, and click the box that reads “click here to access our mobile chat widget“. A new window will open and you can ask away!

*Blackberry users must use an internet browser that is not the built in browser. Users can download an alternative, such as Opera, to take advantage of this service.

iPhone users can download a direct link to the chat Qwidget on their phone’s home screen, which will appear similar to an app icon. This will allow you to access the AskAway service without having to first navigate to the Library’s website. Add a direct link to the Qwidget itself by clicking on the bookmark icon and choosing the “Add to homepage” button.

Service hours still remain the same. AskAway is open 10 a.m. – 9 p.m. Sunday through Thursday, and 11 a.m. – 5 p.m. Friday and Saturday.

Having trouble using the chat widget from your phone? Don’t hesitate to ask!


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